Patient Support Analyst

Location: Glen Burnie, MD                                     The Patient Support Analyst would have successfully met all of the requirements in the Patient Support Representative II job.  A minimum of 5 years of customer service experience is required.  This job will handle reporting, administrative duties, and assist with new hire and refresher training.  The Analyst is expected to take a leadership role to demonstrate proper procedures and attitude. This position would serve as back up to management as needed. The Analyst must present a professional appearance and have the ability to exercise independent judgment requiring minimum supervision.

Clinical Sleep Technician

Location:  Glen Burnie, MD

This position will be a key member of the clinical team supporting accurate and timely processing of Home Sleep Studies, Patient Education and CPAP Titration Studies. This position will support the Clinical Operations Staff and other departments as needed.

Patient Support Representative

Location: Glen Burnie, MD

Patient Support Representative will perform duties to support patients from order delivery to test completion and return process.  This includes timeliness of order entry, resolution of missing information, verification of plan eligibility and coverage, patient scheduling, education and follow up to support completion of testing and return of units all within established goals set for the company.

Insurance Verification Representative

Location:  Glen Burnie, MD                   This is a front-line position responsible for administrative support of all contact prior to, during and at the conclusion of the patient’s course of care.  This includes Emdeon not mapped insurance verification, obtaining patient out of pocket expenses and obtaining authorizations. The position is responsible for inbound and outbound telephone contact.   Must have experience obtaining written and telephone prior authorization as requested by insurance payors/providers, for our patients, within established timeframes and guidelines.

Patient Logistics Technician

Location: Glen Burnie, MD                 The Patient Logistics Technician is an important member of a multitasking operational team. Every technician must become expertly familiar with all aspects of product flow as pertaining to the refurbishment and shipment of NovaSom devices.